Because obviously you are either a criminal or a servant. Those are the dichotomies.
This is 100% a common thing that happens. I’ve had people (usually white women) come up to me as a manager to “report employees” that are being “lazy” or “unhelpful” and 99 times out of 100 it is not an actual employee (we wear name tags for a reason) and nearly every time it is a black or latino customer.
I’ve gotten multiple complaints on service surveys that employees were speaking Spanish to each other on days when we had no spanish speaking employees.